Shipping policy

This Shipping Policy is for Luxury Scent Outlet and was last updated on 03/20/2025.

1. SHIPPING AND DELIVERY OPTIONS-

All USPS Mail are estimated delivery time. WE ARE NOT RESPONSIBLE FOR USPS OR UPS DELAYS. USPS Policy states they cannot guarantee shipping estimates 

2. Free Local Pickup

Email will be sent when the item(s) are ready for pickup, along with pickup instructions.

3. PROCESSING TIME

Orders are processed within  2 weeks(s) or more depending on the amount of orders received, weather and availability- this is excluding weekends and public holidays. All orders are made to order, which prolongs the processing process. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

4. CANCELLATIONS

After an order is submitted, processing begins, and the order cannot be canceled. If you have questions about canceling an order, please contact us.

5. RETURNS

All sales are final. And returns are not accepted.

6. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please contact the shipping carrier for the item's status.

7. DAMAGED ORDERS

Luxury Scent Outlet is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, contact us so we may assist you in filing a claim with the shipping provider.

8. SHIPPING RESTRICTIONS

• Orders cannot be shipped to P.O. Boxes.

The TSA (Transportation Security Administration) restricts what items can be shipped through air transportation in the U.S. As such, any unauthorized items for air shipment may require a different shipping method.

9. CONTACT

For questions about this shipping policy, contact:

Email: info@luxuryscentoutlet.com